Application Support Engineer

We are seeking a Software Engineer to support and enhance the Oracle Financial Crimes Platform (version 8.1.1), a mission‑critical system used to enable Anti‑Money Laundering (AML) detection, case management, and regulatory reporting. This role is responsible for ensuring the stability, compliance, and controlled evolution of the Oracle FCP 8.1.1 environment through strong engineering practices, disciplined production support, and close partnership with Financial Crimes Risk Management and AML Operations.

The ideal candidate has hands‑on experience supporting Oracle‑based, batch‑driven platforms in highly regulated environments and understands the operational rigor required for financial crimes technology.

Key Responsibilities

Oracle FCP 8.1.1 Platform Support

• Provide engineering support for Oracle Financial Crimes Platform v8.1.1, including:

  • Transaction monitoring outputs

  • Alert generation and suppression behavior

  • Enterprise Case Management (ECM)

  • Downstream regulatory workflows (e.g., CTR‑related processing)

• Support daily and ad‑hoc batch cycles, scheduled jobs, and data feeds that drive FCP processing

• Troubleshoot and resolve production issues related to:

  • Missing or unexpected alerts

  • Data quality or ingestion issues

  • Batch failures or performance degradation

• Perform detailed root cause analysis and document findings in alignment with audit and regulatory expectations

Change, Risk & Control Management

• Support configuration changes, fixes, and enhancements within the constraints of FCP 8.1.1 architecture and approved governance processes

• Ensure all changes follow established change management, validation, and separation‑of‑duties controls

• Maintain technical documentation, runbooks, and operational procedures required for audits, exams, and regulatory reviews

• Partner with Risk and Compliance teams to assess regulatory impact of platform changes and production incidents

Testing & Release Support

• Participate in regression testing and validation activities for changes impacting Oracle FCP 8.1.1 and integrated platforms

• Support environment coordination, test data preparation, and post‑release verification

• Assist with release planning and production readiness activities, ensuring no unintended regulatory or operational impact

Collaboration & Delivery

• Work closely with AML Operations, Financial Crimes Risk Management, and enterprise technology teams to translate business and regulatory needs into technical outcomes

• Contribute to Agile or Kanban‑based delivery models, including backlog refinement and technical design discussions

• Act as a technical escalation point for complex platform issues detected by operations or monitoring tools

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience

• 5+ years of experience supporting or engineering enterprise applications in regulated environments

• Strong experience with:

  • Oracle databases and SQL

  • Batch processing and scheduled job execution

  • Production support and incident management

• Demonstrated experience working on systems subject to regulatory oversight, audits, and exams

• Strong analytical, documentation, and communication skills

Preferred Qualifications

• Direct experience with Oracle Financial Crimes Platform (FCP / FCCM) version 8.x, preferably v8.1.1

• Familiarity with AML concepts such as transaction monitoring, alert review, and case workflows

• Experience supporting platforms integrated with multiple upstream and downstream data sources

• Experience operating in T2/T3 or CI‑Owner‑style accountability models

• Exposure to financial services regulatory frameworks (BSA/AML, OFAC, CTR/SAR processes)

Strong experience with:

• UNIX - experience with script writing

• Oracle – SQL, Stored Procedures

• Mainframe experience including

  • TWS job scheduling

  • JCL

  • LCM (for module migration)

• WebSphere V9.X

• Java V1.8

• Dynatrace – Monitoring and Debugging

• Batch processing and scheduled job execution

• Production support and incident management

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/23/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.