Job Description
This role is ideal for a senior production support professional who can provide technical leadership, incident resolution, defect fixing, deployment support, and platform migration support in a mission-critical banking environment.
The candidate should have strong hands-on experience in production support, bug fixing, system analysis, and customer/payment platform transition projects, with the ability to quickly troubleshoot and stabilize core business applications.
Key Responsibilities
Act as the SME for AS400 / Mainframe-based banking and payment applications
Provide production support for critical banking systems with focus on incident management, root cause analysis, and issue resolution
Investigate, diagnose, and resolve complex bugs, system defects, and performance issues
Support payment system applications and ensure smooth functioning of transaction processing systems
Work on customer migration / platform transition initiatives, where systems or customers are moved from one platform to another
Perform code analysis, enhancements, defect fixing, and support changes in AS400-based applications
Handle deployment activities, release support, job scheduling, and production log analysis
Monitor and troubleshoot batch jobs, interfaces, system logs, and transaction failures
Collaborate with business users, operations teams, developers, infrastructure teams, and vendors to ensure system stability
Support production incidents, emergency fixes, and post-release validations
Drive problem management, identify recurring issues, and recommend permanent fixes
Ensure proper documentation, knowledge transfer, and technical runbooks are maintained
Participate in change management, release planning, and support governance activities
