Systems Analyst (Multiple Locations)

Who We Are

We are looking for you to take the next step! The Texas Workforce Commission (TWC) is seeking a Systems Analyst II-III to join the Unemployment Insurance (UI) Administration & Operational Support (UIA&OS) Department, to help provide Unemployment Insurance (UI) guidance and support to TWC staff across the state. The position will be located at one of the TWC UI campus (El Paso, Fort Worth, McAllen, San Antonio) or in our UI administration team in Austin, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

UIA & OS is seeking a Systems Analyst II-III who enthusiastically shares our department's *E.P.I.C. vision and values in a positive, high-paced, energetic team environment. Each day, we reinforce our vision: "Creating a Positive Culture of Excellence and High Expectations Focused on Continuous Improvement."

What You Will Do

The Systems Analyst II-III performs moderately complex to complex (journey-level) computer systems analysis work. Work involves analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Works under general supervision, with limited to moderate latitude for the use of initiative and independent judgment.

You Will Be Trusted To

Gather, analyze, and document user requirements, business processes, and existing problems in order to automate or improve existing systems. May train others.

Serve as a liaison between the UI department and the IT department.

Review complex system documents to verify that the needs of the UI department are being met.

Develop, document, prepare, and execute test user acceptance test (UAT) plans, scenarios, and suites for different applications.

Provide guidance and technical support to TWC staff on unemployment benefits systems.

Assist with the development of procedures and guidelines related to system changes.

Diagnose system problems and recommends solutions, including the communication with claimants and employers about complex technical issues.

Respond to data and information requests, including generating and validating ad hoc queries and formatting output.

Remain flexible and assists with additional tasks as needed for the success of the department and division.

You Qualify With

Systems Analyst II: One year of full-time experience in computer programming, systems analysis, and/or program analysis or one year of full-time experience which provided general knowledge of data processing or systems analysis.

Systems Analyst III: Two year of full-time experience which provided general knowledge of data processing or systems analysis or two years of full-time experience which provided general knowledge of data processing or systems analysis.

Both Levels: Relevant academic credits may be applied toward experience qualifications for this position.

You Are a Great Fit With

Strong written and verbal communication skills.

Proficient in Microsoft Excel and Microsoft Access.

Proficient in Microsoft SharePoint 365 development and authoring.

Ability to work quickly and perform multiple tasks while paying attention to detail.

Associate’s or Bachelor’s Degree.

A knowledge and/or skills exercise may be conducted.

YOU GAIN

A Family Friendly Certified Workplace.

Competitive starting salary: $4,020.33-$5,205.83/ month, dependent on experience and geographical location

Defined Retirement Benefit Plan

Optional 401(k) and 457 accounts

Medical Insurance

Paid time off, including time for vacation, sick and family care leave

Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Will work 40 hours a week during hours of operation Sunday through Saturday, 7:00 AM to 6:00 PM, and may involve on call work including nights, holidays and weekends, as needed. May work outside of those hours for special projects, outages, upgrades, or service affecting maintenance. Management will set the schedule. Duties require up to 20% travel (within the state of Texas) and the ability to lift 25 Lbs. Criminal background check conducted on final candidate.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.

How To Apply

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

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