Technical Support Professional

Introduction

The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.

Your Role And Responsibilities

Diagnosing and resolving issues encountered by our customers

Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur

Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements

Working with the broader engineering team to deliver critical functionality necessary for the success of our customers

Coordinating and managing customer contact for critical product issues

Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Computer Science background or equivalent practical experience

Linux administration skills

JVM knowledge

Programming/scripting with either Unix Shell scripts, Python, or Java

Knowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environment

Preferred Technical And Professional Experience

Setup/configuration/troubleshooting experience in three or more of the following areas:

Hadoop core, HBase, HIVE, CDH, HDP

Kafka and/or Spark

Major cloud platforms (Azure, GCP, and AWS)

Containers (Docker, Kubernetes, AWS EKS)

Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)

Enterprise relational databases (Oracle, MySQL, PostgreSQL, SQL Server)

Snowflake

MongoDB

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